FAQ
Account and registration of a new user
- I am registered and have an active account, what do the numbers in the top right corner mean?
- Who can participate in CarsOnNet auctions?
- Why can't I see car prices?
- How do I create an account?
- Is participation in auctions paid?
- Why can I still not submit bids?
- Why can I still not bid?
The auction and its course.
- How to search for the cars I am interested in?
- How to participate in the auction?
- How long does the auction last and why does it sometimes take longer?
- Can I take part in auctions as a private person?
- Does every winning auction automatically mean buying a car?
- Can I withdraw my bid?
- How to make a complaint?
- Can I return a purchased car?
- Can I offer my car for sale?
Photos and car descriptions
- Is the history of each car known - e.g. its accident records?
- Do the pictures show all, even the smallest damages - scratches, dents etc.?
- How is the technical condition of the vehicles described?
- Apart from the presented descriptions, are there any independent damage reports available?
- Are there any damages to post-accident vehicles and how are they described and are they subject to complaint?
Fees
- What is the amount of fees beyond the car price?
- When and how do we make payment for a won car?
- What are the rules of VAT calculation?
- How am I informed about the receipt of funds on my CON account?
Delivery of purchased cars
- How can I collect my purchase?
- How long does it take to deliver the car and what is the transport cost?
- How do I confirm car delivery?
- When and how will the vehicle documents be handed over to me?
- What if there is a discrepancy between the actual condition of the car and the offer?